General terms and conditions

 

Contractual partners

Hotel GROF / Kovego d.o.o. and the customer/hotel guest/ contracting entity (hereinafter referred to as »the guest«) shall be the contractual partners. If a third party submits an order on behalf of the guest, based on a joint and several guarantee, the third party, together with the guest, shall be liable for all obligations under the contract.

Conclusion of the contract

The contract shall be deemed to have been concluded when the hotel receives written confirmation from the guest and sends the booking confirmation to the guest. This shall mean that the guest fully accepts the General Terms and Conditions (GTC). Note: the accommodation offer shall not mean a booked room. The guest is to confirm the received offer with the key data, based on which he/she shall receive booking confirmation guaranteeing his/her stay at the hotel. In special cases of regular guests, a written order, to which the hotel is to send booking confirmation, shall apply. This shall provide guest accommodation.

Currency

All prices are in Euro (€/EUR) and include VAT.

Demand and booking

The guest may demand for a room, conference room rental, catering services. With the demand or booking in writing to e-mail with the grof.eu domain, by phone on +386 41 30 10 30, +386 3 70 55 550, +386 3 70 55 540 or personally at the reception of the hotel, the guest agrees with the GTC and the hotel policy on personal data protection (PDP). The booking shall be confirmed when the guest receives a booking confirmation in connection with the guest’s demand from the hotel. The guest can also make a booking through a website or online portals. In the case of bookings via web portals, the guest agrees to the booking terms on the web portal and consequently the hotel PDP.

Warranty

All bookings require a warranty with a credit card, valid for the entire duration of the stay. Please use the same credit card for guarantees when checking-in to the hotel. Specific conditions may apply to individual companies or products. The debit card shall not be considered a guarantee (e.g.: Maestro).

Non-refundable bookings

The guest’s credit card shall be debited for the entire amount of the stay on the day of booking. The booking cannot be cancelled or changed. The booking terms are specified in the booking confirmation in accordance with the conditions of cancellation.

Booking cancellation or change

To change/cancel the booking, please contact hotel@grof.eu or call +386 41 30 10 30. The guest may cancel his/her booking free of charge up to 48 hours before the scheduled arrival indicated in the booking confirmation (by 10am, 48 hours before the date of arrival). If the guest fails to arrive and cancel the booking in due time, he/she shall be charged a 100% amount of one-night stay, unless otherwise specified in the cancellation rules.

Failure to arrive: If the guest fails to check-in to the hotel on the date of arrival, the credit card, which the guest has indicated as the guarantee upon booking, shall be debited according to the conditions of booking cancellation.

Payment

The following payment methods are possible: Visa, Mastercard/Eurocard, Diners, Maestro, JCB, UnionPay, cash, purchase order, pro forma invoice. If the form of payment is a purchase order (only for companies), the order must be delivered physically to the hotel or sent by e-mail to hotel@grof.eu by 12.00 on the day of the guest arrival. If we fail to receive the purchase order form until the guest arrival, we shall be obliged to charge the guest for a stay. If payment is made according to the pro forma invoice, it is necessary to send a proof of payment to the e-mail address hotel@grof.eu. The pro forma invoice is to be settled no later than 24 hours before the guest arrival.

Service

The basic service is bed-and-breakfast. Hotel guests can use a la carte restaurant GROF, which is opened every day from 7am untill late evening (depends on a season and day of the week).

Check-in/out

Check-in: from 15:00 – 23:00 Check-out: to 11:00

On the day of arrival, we shall keep the room booked for the guest until 00:00. In the case of a later arrival, the guest is obliged to inform the hotel in advance - at the latest by 23.59 on the date of arrival. If the guest fails to inform the hotel in due time, the hotel shall not be obliged to keep the guest’s room; furthermore, it shall have the right to charge the guest for the costs of failure to arrive.

Early check-in or late check-out are possible only upon prior agreement, confirmation by the hotel and the availability. Early check-in between 13:00 and 15:00 is free of charge. Check-in before 12.00 shall be charged at 50% of the value of the overnight stay. Late check-out until 13:00 is free of charge. Check-out between 13:00 and 18:00 shall be charged at 50% of the value of the overnight stay. After 18:00, the total amount of an overnight stay shall be charged.

Check-in to the hotel

Upon check-in, guests must have a valid identity card with a photograph (identity card or passport) due to security reasons. Check-in shall not be possible without a document. Upon the check-in to the hotel, the guests are to fill in and sign a registration form. The registration form is per room, which means that the person who fills in the application form shall be liable for all guests in the room. The guest is to provide credit card data that shall apply as a guarantee. Despite the fact that the guest is to transmit the data at the time of booking, he/she shall be obliged to provide them again upon the arrival due to security reasons. The guest is obliged to have the credit card with him/her. Data may be used for more rooms upon the guest’s agreement.

Credit card data shall be stored for up to 5 days from the date of the guest’s departure; afterwards the data shall be destroyed. In the case of outstanding services, the hotel reserves the right to debit the credit card, which is provided as a guarantee for the rooms indicated in the application form. If the guest fails to have a credit card, he/she shall be obliged to provide a cash guarantee, in the amount of EUR 50.00 per room, which is to be returned on the date of departure if there are no outstanding services and other costs incurred. The guest’s room shall be checked before returning the deposit.

Early departure

The hotel is not obliged to return to the hotel guest/customer the amount of overnight stay for early departure. Management approval shall be required for possible exceptions, with regard to the reason for early departure.

Tourist tax

The tourist tax, determined by the Vransko municipality, shall be charged to all persons under the following conditions: Adults are charged a tourist tax of EUR 1,50 per person per night. Children between the ages of 7 and 18 are charged at half the value of a tourist tax, in the amount of EUR 0,75€ per person per night.

Children

Children under and including the age of 5 years may stay in the room with their parents or 2 adults free of charge by the usage of existing bed. Children between the ages of 6 and including 11 are charged at EUR 15.00 per child per night. Children aged 12 and over are charged at EUR 20.00 per child per night.
Baby cot: Baby cots are available for EUR 5.00 per night

Extra bed for a third person

An extra bed is available in three superior rooms and four executive rooms. The third person is charged at EUR 20.00 for an extra bed per night.

Pets

Pets are not allowed in our hotel.

Fitness and sauna

Unlimited use of hotel fitness is available for hotel guests free of charge. Guests can also use 2 kinds of sauna (herbal and infrared). Sauna price list is available at the hotel reception and in the hotel rooms and reservations upfront are required. Reservation can be done on email hotel@grof.eu or on +386 41 30 10 30.

Parking space

We offer hotel guests parking free of charge. Parking reservation is not possible. Parking for buses is also available.

Hotel card

The guest shall receive the hotel card upon the check-in and shall be obliged to return it upon check-out at the hotel reception. In the event of a loss or failure to return the card upon the check-out, the hotel reserves the right to charge the guest EUR 10.00 for the card.

Smoking

Smoking is only allowed in open terraces of the hotel and restaurant and at balcony of the rooms. Smoking is prohibited inside hotel rooms and elsewhere. The hotel has the right to charge EUR 150.00 to cover the cost of cleaning, refreshment and room airing. Any damage and/or intervention shall be charged in addition to the indicated amount. By signing the registration form upon the check-in, the guest agrees that he/she is aware of the smoking conditions that apply in the hotel.

Coffee and tea making facilities

All 4* hotel rooms have a electric kettle, 2 cups and a selection of coffee and tea bags. The use of the electric kettle is free of charge. In case of any alienation, a charge will occur. Boiling anything else than water in the electric kettle is strictly forbidden. The charges may apply as follows: 100,00€ for the electric kettle.

Umbrella

There are umbrellas at the front desk to borrow. If guests would like to keep the umbrella, the cost is 30,00€.

Damage

We reserve the right, and by signing the registration form, the guest authorizes us to debit his/her credit card for any damage in the guest room or in the hotel during the guest stay, or for all items missing upon the guest departure.

Gift card

The gift card shall be valid until the expiration date indicated on each individual gift card. If the date of validity is not indicated on the gift certificate, it shall be considered that the gift card is valid for one year from the date of issue. Gift cards must be submitted before the use of catering services and upon checking-in at the reception desk. The original gift card is required; copies or scans of gift cards shall not be considered valid.

Events in the hotel and restaurant

All kinds of events are held at the hotel and restaurant in different times of the year such as weddings, business events, meetings etc., which might interfere with the guest’s stay. Please inquire about such events upon the booking should you think this could disrupt your stay.

Order of additional services not included in the hotel offer

When ordering additional services related to the provision of services by third parties, the guest agrees that for the execution of the desired service the hotel may provide the necessary data about the guest to a third party. This shall apply for transportation orders, cleaning services, organization of guided tours. etc.

Prize games

Different prize game scan be published on hotel website or on Facebook or Instagram social media websites. In this case the general terms of the prize games apply.

Applicable law

These General Terms and Conditions shall be subject to the legislation of Slovenia. The Parties agree on the exclusive jurisdiction of Slovenian courts. Annex: - Hotel internal act.